⚠️ We are closely monitoring the recent Ebola outbreak in the Democratic Republic of the Congo. We extend our deepest sympathies to the Congolese people during this challenging time, and our thoughts and steadfast support remain with the affected communities.

Trust and Transparency

Terms of Use

These terms govern use of the MHF website and clarify the respective roles of the patient, facilitator, hospital and treating clinicians.

Last reviewed: 27 August 2026

General working document: MHF should have this reviewed and adapted by qualified legal counsel for every jurisdiction in which the company operates.

1. MHF’s role

MHF provides information, administrative support and coordination. MHF is not a hospital, emergency service, insurer or treating medical provider. Diagnoses, treatment recommendations, outcomes, admission and discharge decisions belong to licensed clinicians and healthcare institutions.

2. No guarantee

Hospital availability, visa decisions, cost estimates, timelines and medical outcomes cannot be guaranteed. Preliminary plans can change after examination, new tests or a change in clinical condition.

3. User responsibilities

Users must provide accurate information, disclose relevant medical history, verify names and documents, protect account or communication access, and seek urgent local care when needed. A patient should not stop medication or delay emergency treatment based on website content.

4. Estimates and payments

Any estimate is indicative unless confirmed in writing by the relevant provider. Users should understand inclusions, exclusions, currency, taxes, deposits, refund terms and variable items before payment. Payments requested by a hospital remain subject to that hospital’s terms.

5. Travel and immigration

Users are responsible for passports, visas, entry conditions, insurance, tickets and compliance with official requirements. MHF may help organize documents but cannot issue a visa or guarantee approval.

6. Website content and acceptable use

Content is provided for general information and may change. Users may not misuse forms, attempt unauthorized access, scrape personal data, impersonate another person, transmit malware or use the site unlawfully.

7. Third-party providers

Hospitals, doctors, hotels, airlines, laboratories and other third parties provide services under their own professional duties and terms. MHF is not responsible for decisions or acts exclusively controlled by those independent parties, subject to applicable law.

8. Changes, disputes and severability

Terms may be updated when services or legal requirements change. If any provision is unenforceable, the remaining provisions should continue where permitted. Applicable law and dispute procedures should be confirmed by qualified counsel for the contracting MHF entity and customer jurisdiction.

Contact Us

For a question about this document, contact MHF at info@micahhealthfacilitator.com.

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